Terms and Conditions
📜 Welcome to VitalGlowSource
Welcome to Vital Glow Source! By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you disagree with any part, please refrain from using our site.
🌟 General Information
VitalGlowSource specializes in providing premium beauty and health products. By using our website, you agree to the following:
- You are at least 18 years old or accessing the website under the supervision of a guardian.
- All content, services, and products provided are for lawful purposes only.
- VitalGlowSource reserves the right to update these terms without prior notice.
🔒 Your Account
- You are responsible for maintaining the confidentiality of your account credentials.
- Notify us immediately of any unauthorized use of your account.
📦 Orders and Payments
- Order Acceptance
- We reserve the right to accept or reject any order for any reason.
- Orders are confirmed upon receipt of payment.
- Pricing
- All prices listed are subject to change without notice.
- Prices exclude applicable taxes, shipping charges, and customs duties (if any).
- Payment Methods
- Payments are accepted via secure gateways, ensuring your information is protected.
💰 Refund, Resend, and Returns Policy
At VitalGlowSource, customer satisfaction is our priority. Please review our refund, resend, and return policy carefully.
1. Orders Delayed
Orders without tracking updates or listed as in transit, pending, or expired for:
- 45 days for orders to the USA.
Exclusions:
- Packages pending due to insufficient address, unclaimed parcels, or customs issues.
- Customers must contact their local post office for resolution in such cases.
2. Orders Not Received
VitalGlowSource will not issue refunds or resends if tracking information shows delivery. However, in case of non-delivery:
- A non-delivery certification from the local post office with an official seal is required.
- Reasons for delivery issues include:
- Insufficient address.
- Unknown recipient or package refused.
- Customs clearance failure.
3. Damaged Products
We offer the following resolutions:
- Full refund or replacement: For severely damaged items.
- Partial refund or replacement: For minor damages (e.g., small scratches).
- Packaging box damage alone does not qualify for refunds.
📝 Note: For fragile items, refunds are strongly recommended.
4. Incorrect or Missing Products
If an incorrect or incomplete order is received:
- Full refund or replacement for incorrect items.
- Partial refund or resend for missing parts that do not affect functionality.
🛠 For incorrect sizes, kindly provide measurements and photos to expedite resolution.
5. Cancellation Policy
- Full refunds for cancellations before order processing.
- Exceptions:
- Customized orders (e.g., personalized items) cannot be canceled after payment.
⚠️ Important Considerations
- Force Majeure:
VitalGlowSource is not liable for delays or damages due to events beyond our control, such as natural disasters, wars, epidemics, or customs delays. - Shipping Limitations:
Certain shipping methods may not provide tracking in specific locations. We will notify customers if their selected shipping method has limitations. - Returns to Warehouse:
- Customers must return products to our designated warehouse within 30 days of receipt.
🔍 Prohibited Activities
Users are prohibited from engaging in:
- Misuse of the website for illegal activities.
- Breaching intellectual property rights.
- Providing false or misleading information.
🛡 Limitation of Liability
VitalGlowSource is not responsible for:
- Product misuse or damage caused by user negligence.
- Issues arising from incorrect shipping information provided by the user.
📧 Contact Us
If you have any questions or concerns about these terms, feel free to contact us at:
- Email: support@vitalglowsource.com
Thank you for shopping at VitalGlowSource! 🌟 Your trust and satisfaction are our top priorities.